Services
Outreach Engine Setup
What it is: Build the communication “machine” once, so every campaign runs fast and consistently.
Best for: Any organization that needs SMS/WhatsApp/email/calls to work as one system.
Includes
- Contact/data readiness (formatting, segmentation rules, suppression/opt-out lists)
- Message templates + personalization logic (e.g., first-name greetings)
- Channel setup + routing rules (SMS/WhatsApp/calls/email)
- CRM/Sheets integration + tagging (lead source, status, next action)
- Compliance controls (STOP handling, blacklists, send windows)
- Reporting dashboard + basic KPI definitions
Lead Activation and Conversion Sprint
What it is: A time-boxed campaign to convert dormant leads and inquiries into paying customers or booked appointments.
Best for: Sales teams, fintech apps, real estate, education, clinics, B2B services.
Includes
- Offer + script design (what to say, what to ask, how to handle objections)
- Multistep sequence (SMS/WhatsApp + call follow-up + reminders)
- Agent-assisted follow-ups and escalation rules
- Daily/weekly performance reporting and optimization
- Outcome: Higher engagement and more conversions from the leads you already have.
Customer Activation and Retention Program
What it is: Lifecycle messaging and customer follow-up that reduces drop-offs and increases repeat usage.
Best for: Apps/subscriptions, e-commerce, SACCOs, insurers, training programs, member organizations.
Includes
- Onboarding + activation journeys (welcome → next step → nudges → human assist)
- Reactivation sequences for inactive customers
- Customer support triage (inbox handling + callback scheduling if needed)
- Churn prevention triggers (missed payments, abandoned carts, inactivity)
- Monthly performance review and improvements
- Outcome: Fewer drop-offs, more completed journeys, stronger retention.
Insights and Follow-up (Voice of Customer)
What it is: Run surveys, feedback drives, and structured outreach to learn what customers want—and act on it.
Best for: Churches/communities, NGOs, events, product teams, service providers, retail chains.
Includes
- Survey design support (Typeform/Google Forms/phone survey scripts)
- SMS/WhatsApp/call distribution and follow-up to increase completion rates
- Analysis report (themes, pain points, recommendations)
- Outreach list: who to call back and why (prioritized action queue)
- Outcome: Better decisions, clearer priorities, and a tracked follow-up process.
